Peace of Mind with a 10 Year Warranty

 
 

Okay, sometimes things can go wrong, but in the very unlikely event that one of our products is faulty, you can return it to us to be replaced - up to 10 years after you bought it from us. This warranty covers you for faults that are due to manufacture.

Simply register your product to guarantee the warranty. How? Just fill out the registration form and sit back and relax knowing you are covered.

soak.com's products are manufactured using the highest quality materials and go through rigorous testing to ensure they give you optimal performance and longevity. That's why we are happy to provide you with a free warranty for up to a period of 10 years from when your product was purchased.

Register Warranty

Your soak.com product is covered

soak.com's products are manufactured with highest quality materials and put through rigorous testing to ensure they give you optimal performance and longevity. We provide you a free warranty for upto a period of 10 years from when your product is bought from us.

During this period, in the very unlikely event that one of your product failing to perform, we are glad to cover it. Your first step would be to contact our customer service team, just in case there's a way to resolve any issue before you return the product to us. If it isn't possible to sort things out to your satisfaction over the phone we'll ask you to return the product to us for inspection.

If the item is found to be faulty we will arrange for a replacement part to be sent out to you and your delivery charge will be refunded.


soak.com's 10 Year Warranty

Assuming that your soak.com product is properly cared for, the following product categories are covered under our free 10 Year Warranty

1. Radiators

2. Mixer Showers

3. Bathroom & Kitchen Taps

4. Baths

5. Mirror Cabinets

6. Toilets

7. Basins


soak.com's 10 Year Warranty Exceptions

Unfortunately, it's not possible to cover the following products/parts under our 10 Year warranty, but you do get a free 1 Year warranty with them. These items include LED shower heads, bulbs in mirrors, electric showers, shower pumps, tap and shower catridges, shower hoses, toilet seats, cistern fittings, shower seals, basin waste & trap, bath waste, shower rollers and hinges on bathroom furniture.

Any proudct warranties covered by BathEmpire are now covered by soak.com