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About soak.com

Here at soak.com our mission - every single day - is to make your dreams happen.

Sounds like a big idea, but the way we turn those dreams into reality is by making the process as personal and painless as possible.

First, we treat you like a human being, not a robot.

We understand that you want uncompromising value, quality and service. You also want us to cut through the trade jargon, and keep it simple for you by being at the same time knowledgeable and down to earth - because you're on a journey that really matters. So we take time out with you to understand exactly what you want without over-complicating the process.

And we like nothing more than to exceed your expectations.

So who are we?

We've been a leading online bathroom retailer for several years now, operating from a buzzing HQ in Nuneaton and enjoying a top class reputation underlined by numerous UK awards such as 2012 National Online Business of the Year winner.

Our ethos has always focused on being passionate about offering quality for competitive prices.

We chose soak.com because - quite rightly - it's a name that sets us apart from the competition. Because not only do we strive to give you the confidence to make your dreams happen, we aim to inspire those dreams in the first place by providing on-trend style ideas through our regular blog and up-to-the-minute social media posts

We totally get that you want us to help you recreate the perfect bathroom you fell for in that fabulous hotel you visited or in the pages of a glossy magazine - and we happily accept that challenge! In fact we take pride in giving you the confidence to make your dreams happen.

So whether you're looking for traditional style and glamour or contemporary wow, we promise you exquisite quality combined with unbeatable value on a vast range of sleek and sophisticated taps, basins, showers, radiators, bathroom furniture, baths, shower enclosures and toilets. What's more, our vast warehousing facility means we can make it happen for you right now.

And what about the elephant in the room?

Ah yes, the green elephant. The last thing we want is to get all deep and meaningful about this, but our aim was to find a logo that represents the qualities we hope you find in us - wisdom, support and strength. And do you know of any other animal that enjoys a bath at the end of a long hard day quite so much?!

An elephant never forgets of course - and that's also part of our commitment to you, responding to the things you ask for and leaving you at the end of the journey (maybe in a sumptuous steaming bath) musing: "Those soak.com people aren't half bad you know..."

Greener than you think...

We're probably greener than you think too. Working in association with complydirect.com, we ensure that you can recycle our packaging. If you're not already recycling, you can check out their website to see how easy it is to make a difference to your environment by recycling.

Get in touch...

 By Telephone

Call us on: 0333 004 6333

Our phone lines are open*:

Monday 08:30am - 9:00pm

Tuesday 08:30am - 9:00pm

Wednesday 08:30am - 9:00pm

Thursday 08:30am - 9:00pm

Friday 08:30am - 5:30pm

Saturday 09:00am - 5:30pm

Sunday 10:00am - 4:00pm

Bank Holiday 9.00am - 5:30pm

 By Email

If you can't find the answers to your questions on our web site or have enquiries about your order, please email us. We aim to respond to all emails within 48 hours – during business hours

Email Us  

 Where to find us

Our address is:

soak.com, Attleborough House, Townsend Drive, Nuneaton, CV11 6RU

Visit our flagship store:

Step into our showroom at our Nuneaton HQ and feast your eyes on over 250 of our fab products.

Get Directions  

 Returns

Click here for our returns policy for all your need to know when it comes to our 14 day no-quibble returns policy

 Tracking

Click here for information on how to track your order and get delivery updates.