Can I collect my order?
soak.com wants to make your shopping experience as easy as possible. So why not collect your item direct from soak.com in Nuneaton.
Please note that our Click & Collect point is a COLLECTION POINT ONLY. Cash payments, card transactions, refunds or returns cannot be taken here.
Where can I collect my order from?
We have one collection point in Nuneaton, West Midlands.
The address is:
Townsend Drive, Nuneaton,
Collection Opening Hours
Mon-Thurs: 8.00am - 6.00pm
Fri: 8.00am - 5.00pm
Sat: 9.00am - 12.00pm
Sun: 10.00am - 1.00pm
Bank Holidays: 10.00am - 4.00pm
Click & Collect will be unavailable 16th - 19th December 2016. We apologise for any inconvenience caused.
Tel: 0333 004 6333 (Customer Service Contact Number)
When will my order be ready for collection?
Our convenient Click & Collect service provides you with the freedom of choice to choose when you wish to collect your item. Just select your preferred collection date at checkout and we'll ensure your order is ready for when you want to collect it.
If you would like to collect your order on the same day as your order please adhere to the following timings:
Order before 12pm on Bank Holidays and your order will be ready after 3 hours.
Orders placed after the above times will be ready for collection the next working day.
We will confirm your order will be available during checkout and again in your confirmation emails. If you have any problems with the collection date, please email us at firstname.lastname@example.org
Is click and collect available on all items?
Click and collect is available on all in stock items.
What do I do once I have submitted my order?
Once your order is complete we will send you an email confirming when your order will be ready for collection.
Do I need to bring anything with me?
Please bring a printout of your order receipt or order confirmation email along with photo ID (passport or photo driving license).
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