Click and Collect Orders

If you’re near to Nuneaton and want to collect your soak.com order, try our click and collect service. Your order can be ready on the same day you place it, in as little as 3 hours!

Please note that our Click & Collect point is a COLLECTION POINT ONLY.

It might be useful to know we can’t take orders at our click and collect point. So that we don’t keep you waiting long, we have kept our click and collect area as a collection point only and so it is not equipped to take new orders or deal with returns and refunds.

Where to collect your order

Our click and collect point is at our Head Office in Nuneaton. The address is: soak.com, Attleborough House, Townsend Drive, Nuneaton, CV11 6RU

Get directions

When can I collect my order?

Click and collect opening hours are below:

Monday-Thursday: 08:00 - 18:00

Friday: 08:00 - 17:00

Saturday & Sunday: Closed

When you arrive you’ll find plenty of room to park in front of our showroom. From here, follow the path to the left and you’ll see our click and collect point.

Contact our click and collect team

If you have any questions about our click and collect service, feel free to ask! Our friendly customer services team can be contacted by calling the number below, or you can email us too:

Telephone customer services: 0333 004 6333

Email: clickandcollect@soak.com

Click and Collect FAQs

When will my order be ready for collection?

Our convenient Click & Collect service provides you with the freedom of choice to choose when you wish to collect your item. Just select your preferred collection date at checkout and we'll ensure your order is ready for when you want to collect it.

If you would like to collect your order on the same day as your order please adhere to the following timings:

Order before 12pm on Bank Holidays and your order will be ready after 3 hours.

Orders placed after the above times will be ready for collection the next working day.

We will confirm your order will be available during checkout and again in your confirmation emails. If you have any problems with the collection date, please email us at clickandcollect@soak.com

Is click and collect available on all items?

Click and collect is available on all in stock items.

What do I do once I have submitted my order?

Once your order is complete we will send you an email confirming when your order will be ready for collection.

Do I need to bring anything with me?

Please bring a printout of your order receipt or order confirmation email along with photo ID (passport or photo driving license).