<p>This Front Access Concealed Cistern is designed for easy maintenance, and is the ideal partner to the whole back to wall toilet range, as well as the back to wall units available at soak.com. <p> The clever dual flush feature is a great way to save on water consumption also saving you money in the long run. <p>Due to its slimline design, it is perfect for space saving in your bathroom when coupled with one of our back to wall pans.</p>
Planning on fitting your new toilet yourself? Here's a quick and easy video guide to show you <a href=""https://soak.com/en-gb/how-to-fit-a-toilet-seat.html"" target=""_blank"">how to fit a toilet seat.</a>
What's included with your cistern
Includes:
Cistern
Fitting Instructions
Excludes:
Back to Wall Unit
Toilet Pan
Delivery options
All products are delivered on weekdays, between Monday and Friday. Within these timescales, we have the following delivery options to choose from.
Standard delivery
from £3.95
Delivered to your door within two – eight working days (excluding weekends).
Available on
Small orders only
Delivered by Royal Mail or Parcelforce
Text updates & online tracking via Parcelforce
Free delivery available on orders over £99
Next Day Delivery
from £9.99
Next Day Delivery (excluding weekends), when ordered before 12pm.
Available on all orders
Delivered by Royal Mail or Parcelforce
Text & Email delivery updates
*From prices are for Mainland UK Zone 1 orders. For different zone pricing, see our delivery page.
When will you hear from us?
Delivery timescales: 2-8 working days (excludes weekends)
Available on: Small orders only
Delivery partner: Royal Mail or Parcelforce
From soak.com:
Order confirmation: Email confirming your order has been placed succesfully
Processing email: An email to let you know that we are processing your order in our warehouse
Shipping email: An email to let you know that your order has been passed to our delivery partners
From our delivery partners:
Dispatch notification: A text message from Parcelforce to notify you of your expected delivery date
Morning of delivery: A text message from Parcelforce, giving you a 1-hour delivery time-slot
Royal Mail orders will not receive any carrier updates. Depending on the item you order, we'll either send it through Royal Mail or Parcelforce. Royal Mail is typically your smaller items (Basin wastes etc.), whereas Parcelforce will be for items such as taps etc.
Delivery timescales: Next Day Delivery (excluding weekends), when ordered before 12pm.
Available on: All orders
Delivery partner: Royal Mail, Parcelforce
From soak.com:
Order confirmation: Email confirming your order has been placed succesfully
Processing email: An email to let you know that we are processing your order in our warehouse
Shipping email: An email to let you know that your order has been passed to our delivery partner
Small order process
Morning of Delivery: A text the morning of delivery with your tracking link, allowing you to check where your delivery team are on a map with an estimated time of arrival
Please note, Next Day Delivery is excluded from:
Northern Ireland
Scottish Highlands
Orkney Islands
Shetland Islands
Channel Islands
To make sure we can contact you, enter your delivery address and contact information correctly at checkout. To receive text messages, please enter your mobile number correctly at checkout.
Order size & costs
Delivery is calculated based on your delivery type, your postcode and the size of your order. The size of each item can be found on the product information page, and the size of your order is displayed at checkout. Here's a quick example below:
Small orders
Standard delivery from £3.95
Delivery charges include VAT. Further terms and conditions can be found here.
Delivery to remote areas
Unfortunately we are unable to deliver to the more remote parts of Scotland and the Scottish Highlands. Delivery to the Isle of Man and the Channel Islands will require a higher delivery fee. If you live in a remote area, you can easily check whether we’re able to deliver to you. Simply add products to your basket and enter your postcode at the checkout.
To check if your eligible for delivery, add products to your basket and enter your delivery postcode at the checkout.
What happens if you miss your delivery?
If you’re not in when our courier attempts to deliver to you, they’ll leave a calling card for you to arrange a free delivery at the next available time.
Returns
If for any reason you’re not happy with the products delivered to you, you’re welcome to take us up on our 14-day no-quibble guaranteed returns process. For more information about this, see our returns policy.
Questions about your delivery
We’ve thought of everything we can to answer about delivery here, but if you have any extra questions, we’re keen to hear them! Call our customer services team on 0333 004 6333 or email us using our contact form.
